Reporting an Incident
Life of Property Threatening? Dial 911
Do not hang up! It may take up to 7 seconds to route your call. When answered, provide these 4 critical pieces of information immediately”
If you cannot speak, dial 911 and leave the phone off the hook. We will dispatch help based on your landline address and call history.
Emergency Medical Dispatch (EMD)
Our dispatchers are EMD certified and can provide pre-arrival instructions for managing seizures, infant CPR, even emergency childbirth. Help starts the moment we answer the phone.
When NOT to call 911: Non-Emergency Calls
To keep emergency lines open for life-threatening situations, please use our non-emergency line for the folliowing:
(269) 467-4195
- Barking dogs or noise complaints
- Loud or suspicious vehicles
- Peace officer standbys
- VIN Inspections (with SOS paperwork)
- Incidents older than 24 hours
All dispatchers are trained to ask specific questions to determine the exact type of help you need. Please answer as clearly and concisely as possible.